Frequently Asked Questions ?

Q1. What is Ace Music and Acemusic.in?

Ace Music LLP is India’s fastest growing distributor for musical instruments, focused on bringing top global brands to Indian musicians at genuinely affordable prices.

AceMusic.in is the online face of Ace Music, where you can browse and buy guitars, keyboards, drums, amplifiers and more from anywhere in India with the same customer-first approach you’d expect from a specialist music store.

The team prides itself on exceptional customer service and friendly expert advice for everyone, from professional players to hobbyists just starting out.

Q2. What kind of musical instruments do you sell online?

On Acemusic.in you can buy a wide range of musical instruments including acoustic and semi-acoustic guitars, electric guitars, acoustic drum kits, guitar amplifiers, ukuleles, keyboards, and various effects pedals.

The catalog also includes accessories and related gear, and features well-known brands such as Tanglewood, Newen and Marshall Amplification giving you plenty of options whether you are upgrading your rig or buying your first instrument.

New products and categories are added regularly so that Indian musicians can access the latest instruments and technology that players abroad are already enjoying.

Q3. Are your instruments original and brand new?

Yes, Ace Music is the sole authorised distributor for multiple international brands in India and several other Asian countries, which means the products on AceMusic.in come directly from official channels.

All instruments listed on the site are sold as new, genuine products, backed by the same manufacturer standards that professional retailers rely on.

Because Ace Music works as a distributor, the focus is on delivering authentic instruments with proper documentation rather than grey-market or unverified imports.

Q4. Is AceMusic.in suitable for beginners or only for professionals?

Acemusic.in is designed for everyone, from complete beginners buying their first guitar or keyboard to touring professionals upgrading studio and stage gear.

The company specifically mentions that it offers friendly expert advice to hobbyists who are just starting out, not only to seasoned musicians.

If you are unsure what to buy, you can always reach out using the contact details on the site and get guidance similar to what other specialist Indian retailers offer their customers.

 

Ordering and payments

Q5. How do I place an order on Acemusic.in?

You can place your order directly on Acemusic.in by adding the product to your cart and completing checkout through the secure payment gateway.

If you are unable to order online for any reason, you can simply call the Ace Music team at +91-11-43036817 and they will help you place the order over the phone.

You can also email your requirement to helpdesk@acemusic.in and the online support team will guide you through product, pricing, and availability.

Q6. What payment methods do you accept?

According to the Terms of Use, Ace Music currently accepts payments via VISA and MasterCard, NEFT bank transfer, cheque, and direct cash deposit into the company’s bank account.

Non–credit card orders such as NEFT, cheque, and cash deposit may be subject to a short hold period of up to 10 business days before dispatch, which is a standard practice for many Indian online retailers.

If in doubt about which payment options are available for a specific order, you can confirm them at checkout or by contacting customer support on +91-11-43036817.

Q7. Do you offer Cash on Delivery (COD) or EMI?

The current Terms of Use specify online and offline payment modes like cards, NEFT, cheque, and direct cash deposit, and also list Cash on Delivery as a standard option.

For EMI, customers in India often use the EMI facilities offered directly by their banks or card issuers on online transactions, and you can check whether such options appear for your card during payment.

If you specifically need COD or a structured EMI plan, it is best to call Ace Music on 011-43036817 or email the team to see if a custom arrangement is possible for your order.

 

Shipping and delivery  

Q8. Do you ship musical instruments across India?

Yes, Acemusic.in ships orders to customers across India through courier partners, just like other leading online musical instrument stores.

Most customers receive their products within the delivery timelines mentioned in the shipping policy, and the same information is also reflected during checkout.

If your location has any specific restrictions or requires special handling, you can confirm serviceability by contacting the Ace Music customer service team before placing your order.

Q9. How long will delivery take for my order?

The Ace Music shipping policy notes that most customers receive their product within about 5–6 business days of placing an order.

Orders shipped with Free Shipping generally reach customers within roughly 6 business days, though exact timelines can vary based on product availability, courier performance, and your pincode.

You will usually receive tracking details once the order is dispatched, allowing you to monitor the shipment’s progress until it reaches your address.

Q10. What are your shipping charges?

Shipping charges, if any, are calculated based on the product, delivery location, and current courier rates, and are shown clearly at checkout before you confirm payment.

Many Indian music stores, including Acemusic.in, offer free or discounted shipping on certain products or promotions, and such offers are typically highlighted on the website or product pages.

For any special cases like bulk orders or remote locations, you can always call Ace Music to get an exact shipping quote.

 

Returns, refunds and warranty  

Q11. What is your return and refund policy?

Ace Music offers a 15-day satisfaction guarantee: if you are not fully satisfied, you can return the product for a refund of the product purchase price, store credit, or an exchange within 15 days from the shipping or delivery date.

To qualify, the item must be in brand new condition, include all original packaging, owner’s manuals, warranty cards, and invoice, and must not show signs of wear or abuse.

For non-satisfaction returns (where the product is not damaged or wrong), you can return the product yourself or use Ace Music’s pick-up service for a nominal fee, which is typically calculated as a small percentage of the product value.

Q12. Who pays for return shipping if I send something back?

If you received the correct product in good condition but want to return it for personal reasons, you are generally responsible for shipping the product back to Ace Music’s facility in New Delhi or paying a small fee for their pick-up service.

In cases where you received a damaged, defective, or incorrect item, Ace Music’s policy allows for return support, and in such situations the company may bear or adjust the return shipping cost after verification.

Full details of how return shipping charges are handled are explained in the Return & Refund and Terms of Use pages on Acemusic.in, and you can always confirm specifics with customer support.

Q13. What if my instrument arrives damaged or not as ordered?

If your order reaches you in damaged condition or you receive a different product than what you ordered, you should inform Ace Music as soon as possible and initiate a return under the 15-day satisfaction and return policy.

The product should be kept in its original packaging with all accessories so that the team can verify the issue and process a replacement, exchange, or refund as per the policy.

This approach is similar to the damage-handling policies of other reputable Indian music stores, ensuring that customers are protected against transit or packing errors.

Q14. Do your products come with warranty?

As an authorised distributor for multiple global brands, Ace Music supplies instruments with the standard manufacturer warranties those brands provide for the Indian market.

Your invoice and warranty card (where applicable) are important documents for claiming any service or warranty support from authorised service centres.

If you need clarity on warranty duration for a specific guitar, keyboard, amp, or other product, you can check the product description or contact Ace Music before placing your order.

 

Services, rentals and support  

Q15. Do you offer musical instruments on rent as well as for sale?

Yes, Ace Music offers musical instruments on rent in Delhi, including acoustic, semi-acoustic, and electric guitars, acoustic and electronic drums, guitar amplifiers, keyboards, ukuleles, violins, cajons, and microphones.

Rental plans start at around ₹350 per day for certain instruments, making it a practical option for short-term projects, events, or for trying out gear before buying.

For rental availability, pricing, and booking, you can contact the Ace Music team using the phone number and email mentioned on the rental and contact pages.

Q16. Can you help me choose the right guitar, keyboard or drum kit?

Ace Music highlights that it offers friendly expert advice to all customers, from professional musicians to beginners, so you can absolutely ask for guidance in choosing the right instrument.

The team can help you compare different brands and models, just as other specialist stores in India advise customers based on budget, genre, and experience level.

You can reach out via phone, email, or the contact form on AceMusic.in and explain your needs, and a team member will recommend suitable options.

Q17. How can I contact Ace Music if I have more questions?

You can call Ace Music on 011-43036817 for order-related questions, product advice, or any help with shipping, returns, and warranty.

You can also email the team at helpdesk@acemusic.in or info@acemusic.in, or fill out the contact form on the Contact Us page with your name, email, and message.

For in-person visits or courier returns, the address listed is E-46/7, Okhla Industrial Area, Phase II, New Delhi – 110020, which is the company’s physical location.